We want every patient to be well cared for. If something has not gone as you expected, please tell us. Raising a concern will never affect your care.
Treatment at Waterfront Private Hospital
Consultations and procedures take place at Waterfront Private Hospital, Edinburgh, which is registered with Healthcare Improvement Scotland. Complaints about your care, treatment or experience at the hospital are handled under the hospital's complaints procedure.
- Speak to us first. Many concerns can be resolved quickly. You can raise them with Dr Kazem Nassar or the clinic team at your appointment, by phone on 0131 376 2744, or by email at [email protected].
- Make a formal complaint to the hospital. If your concern isn't resolved, you can write to the Hospital Director, Waterfront Private Hospital, 1 Waterfront Park, Edinburgh EH5 1SD, or use the hospital's contact form. The hospital will acknowledge your complaint and respond in writing within the timescales set out in its complaints procedure: https://www.waterfronthospital.co.uk/complaints
- Healthcare Improvement Scotland. Healthcare Improvement Scotland regulates independent healthcare services in Scotland, including Waterfront Private Hospital. You can raise a concern or complaint with them, for example if you are not satisfied with the hospital's response or would prefer not to complain to the hospital directly. Their guidance explains how they handle complaints and the time limits that apply: Independent Healthcare Services Team, Healthcare Improvement Scotland, Gyle Square, 1 South Gyle Crescent, Edinburgh EH12 9EB · [email protected] https://www.healthcareimprovementscotland.scot/inspections-reviews-and-regulation/regulation-of-independent-healthcare/information-for-the-public/making-a-complaint-about-independent-healthcare-services/
Concerns about a doctor
If you have a concern about a doctor's fitness to practise, you can contact the General Medical Council: https://www.gmc-uk.org/concerns
Concerns about this website or your personal information
For anything about this website, our enquiry forms or how we handle your personal information, email [email protected]. Our privacy policy explains your data rights, including the right to complain to the Information Commissioner's Office.